bit365 Frequently Asked Questions

Visit bit365.biz and click the Register button. Fill in your name, email address, mobile number, and preferred password. You must be at least 21 years old to register. Once submitted, you will receive a verification message on your mobile number. Complete the verification step and your bit365 account is ready to use. KYC verification is required before your first withdrawal.

The minimum age to register and play on bit365 is 21 years old, as required under applicable Philippine gaming regulations administered by PAGCOR. We verify age during the KYC process for all accounts. If a player is found to be under 21, their account will be immediately closed and any balance will be forfeited. There are no exceptions to this policy.

bit365 requires a valid government-issued ID (Philippine National ID, passport, driver's license, or SSS/GSIS ID), a clear selfie holding your ID, and proof of current address (utility bill or bank statement dated within the last three months). For large transactions, source-of-funds documentation may also be requested. Most KYC reviews are completed within 24 hours of submission.

On the bit365 login page, click Forgot Password and enter your registered email address or mobile number. A reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact bit365 customer support via live chat for assisted account recovery with identity verification.

No. bit365 strictly enforces a one-account-per-person policy. Opening multiple accounts — whether under the same name or different identities — is a breach of the Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have it resolved.

You can request account closure by contacting bit365 customer support via live chat or email. Before closure, ensure you have withdrawn any remaining balance. If you are closing your account for responsible gaming reasons, our team can also assist you with self-exclusion options that may better suit your needs. Account closures are typically processed within 1-2 business days.

Log in to your bit365 account and go to the Wallet section. Select Deposit and choose GCash as your payment method. Enter the amount you wish to deposit and confirm. You will be redirected or given account details to complete the GCash transfer. GCash deposits on bit365 are processed instantly — funds appear in your account within seconds of a successful transfer.

The minimum deposit on bit365 is ₱100 for GCash, Maya, GrabPay, and 7-Eleven. Bank transfers via BPI, BDO, and Metrobank have a minimum deposit of ₱500. These thresholds are designed to keep bit365 accessible for Filipino players at all budget levels while maintaining sustainable transaction processing.

GCash withdrawals on bit365 are typically processed within 15 minutes of approval, making it one of the fastest withdrawal methods available. Processing times may be slightly longer during peak periods or if your account requires additional verification. Maya withdrawals follow a similar 15-minute timeline. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within 1 business day.

bit365 does not charge platform fees on standard deposits or withdrawals. However, your payment provider (GCash, Maya, your bank) may apply their own transaction fees depending on the transfer type. Check your e-wallet or bank's fee schedule for details. USDT (crypto) withdrawals may incur network gas fees that are outside bit365's control.

Minimum withdrawal amounts on bit365 vary by method. For GCash and Maya, the minimum is ₱200. For bank transfers (BPI, BDO, Metrobank), the minimum is ₱500. USDT withdrawals have a minimum of the equivalent of ₱500. All withdrawal requests require completed KYC verification and satisfaction of any applicable bonus wagering requirements.

Yes. bit365 accepts deposits via BDO, BPI, and Metrobank bank transfers. Select your bank in the Wallet deposit screen and follow the instructions to make an online or over-the-counter transfer to the bit365 payment account. Bank transfer deposits typically reflect in your bit365 account within 30 minutes to 2 hours after the transfer is confirmed by the bank.

bit365 offers a wide range of live casino games including Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, and game show-style titles. Games are streamed in real time from professional studios with live dealers. Filipino players particularly enjoy the Philippine-hosted tables where dealers communicate in Filipino-English, creating a more familiar and comfortable gaming atmosphere.

Yes, bit365 features a large selection of JILI slot games, which are among the most popular slots with Filipino players. JILI titles available on bit365 include Fortune Gems, Boxing King, Golden Empire, Super Ace, and more. JILI slots are known for their high RTP rates, frequent bonus features, and smooth mobile performance — all accessible via the bit365 Slot section.

Yes, bit365 offers sports betting on PBA (Philippine Basketball Association) games, including regular season, Commissioner's Cup, and Governors' Cup matches. You can bet on match winners, handicap lines, totals, and in-play markets during live games. bit365 also covers NBA, FIBA tournaments, UFC, and boxing — keeping Filipino sports fans well covered throughout the year.

bit365 offers sabong-style games within its gaming catalog for Filipino players who enjoy this traditional form of gaming. Availability of specific live or virtual sabong products may vary based on current regulatory status in the Philippines. Please check the bit365 platform directly for the current sabong offerings and ensure you are aware of any relevant regional restrictions.

Return-to-player (RTP) percentages on bit365 vary by game title and provider. Most JILI and popular third-party slot titles have RTPs ranging from 96% to 97.5%, which is competitive by industry standards. Individual game RTPs are typically displayed in the game's info or paytable screen. Higher RTP means the game returns more to players over a large number of spins, on average.

Yes. bit365 is fully optimized for mobile play on both Android and iOS devices. The platform runs smoothly in your mobile browser — no app download required. Simply visit bit365.biz on your phone's browser and log in. All games, including live casino, slots, sports betting, and bingo, are playable on mobile with the same features available on desktop.

bit365 offers a welcome bonus for new registered players who complete their first deposit. Bonus details including match percentage, maximum bonus amount, and qualifying deposit minimum are displayed in the Promotions section of the platform. Welcome bonus availability and terms can change periodically, so always check the current offer in your account after registration for the most accurate details.

Wagering requirements mean you must bet the bonus amount (or bonus plus deposit) a specified number of times before the bonus balance becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets. bit365 publishes the wagering multiplier clearly in each promotion's terms. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less.

Yes, bit365 rewards active players through a loyalty program where consistent play earns points redeemable for bonus credits and other perks. Higher-activity players are invited to VIP tiers that offer enhanced withdrawal limits, dedicated account management, priority customer support, and exclusive promotions. Contact bit365 support to learn more about VIP eligibility based on your current account activity.

Whether a bonus can be used on live casino games at bit365 depends on the specific promotion terms. Some bonuses are slots-only, while others are valid across multiple game categories. Live casino games typically contribute a lower percentage (often 10-20%) toward wagering requirements compared to slots. Always read the individual promotion terms before claiming a bonus if you primarily play live casino.

bit365 operates within the Philippine gaming regulatory framework administered by PAGCOR (Philippine Amusement and Gaming Corporation). PAGCOR is the government body responsible for licensing and supervising gambling operations in the Philippines. Operating under this regulatory framework means bit365 is subject to player fund protection standards, fair game requirements, and responsible gaming obligations.

Responsible gaming tools on bit365 — including deposit limits, loss limits, session time alerts, and cooling-off periods — are accessible directly from Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly caps without contacting support. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling period as a safeguard against impulsive decisions.

To self-exclude from bit365, go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 2 years, or indefinite. Your account is suspended immediately upon activation. Alternatively, contact bit365 live chat support 24/7 and request self-exclusion — our team will action it on the spot. During self-exclusion, you cannot open new accounts on bit365.