At bit365, we believe gambling should always be entertainment — never a source of stress, debt, or harm. This page covers our commitment to safe play and the tools we provide every Filipino player to stay in control.
Gambling is for adults aged 21 and above only, as required under applicable Philippine gaming regulations.
Responsible gaming isn't a legal disclaimer for bit365 — it's something we think about every single day. We designed the bit365 platform with Filipino players in mind, and that means being honest about what gambling is and what it isn't. It is entertainment. It is a form of recreation that millions of Filipinos enjoy responsibly at PAGCOR-licensed venues, at the local bingo hall in Quezon City, or online at platforms like bit365. It is not — and should never become — a way to earn income, solve financial problems, or cope with stress.
That distinction matters because the Philippines is a market where gambling is genuinely embedded in the culture. From basketball betting during PBA season to mahjong sessions during family gatherings, from the neighborhood bingo game to sabong on weekend mornings — Filipinos have always had a relationship with gaming. bit365 respects that relationship and wants to be part of its healthy expression, not a driver of its harmful extremes.
Every player account on bit365 comes with a full suite of responsible gaming tools accessible in thirty seconds or less from account settings. Deposit limits. Loss limits. Session time alerts. Cooling-off periods. Permanent self-exclusion. These are not buried under support ticket workflows — they are visible, accessible, and effective. We made that choice deliberately because we believe that a player who needs to set a limit should be able to do it immediately, without friction, without judgment, and without contacting customer support first.
We also recognize that problem gambling affects not just the individual but their families and communities. A father in Davao or a mother in Cebu who develops a gambling problem doesn't just affect themselves — it affects their household, their relationships, and their future. bit365 takes that responsibility seriously and continuously invests in responsible gaming tools, staff training, and player monitoring systems to identify and support players who may be at risk.
Only gamble with money you have set aside specifically for entertainment. Never use rent money, grocery money, or emergency funds. If you would miss the money, don't wager it.
Decide your maximum spend and maximum play time before you log in. Use bit365's built-in limits to enforce these decisions automatically — don't rely on willpower alone during a session.
Chasing losses — increasing bets to recover money lost — is one of the most common patterns in problem gambling. If you've hit your loss limit, stop. The session is over. Walk away.
Set bit365's session timer to alert you after a defined period. Take breaks every hour. Continuous play over long periods impairs decision-making and is a risk factor for problem gambling behavior.
Gambling should be one recreational activity among many — not your primary leisure activity, not a social obligation, not a daily habit. If it has become that, it may be time to use our self-exclusion tools or speak to someone.
All tools below are accessible directly from your account settings. No support request needed — activate them yourself, immediately.
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit has a mandatory 24-hour cooling period before it applies.
Cap the total amount you can lose within a defined period. When your cumulative losses reach the set threshold, wagering is suspended for the remainder of the period. This is separate from deposit limits and applies to net gaming loss specifically.
Set a maximum session duration. bit365 will display an alert when your session reaches the limit, reminding you to take a break. You can configure the alert frequency — every 30 minutes, every hour, or at a custom interval you set yourself.
Take a planned break from bit365 for 24 hours, 72 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or wager. You can still withdraw any remaining balance. Cooling-off periods cannot be shortened once activated.
Permanently or temporarily exclude yourself from bit365 for 6 months, 1 year, 2 years, or indefinitely. During self-exclusion, your account is immediately suspended and you cannot register a new account. Exclusions of 6 months or longer require a mandatory review period before reinstatement is considered.
View your complete gaming history including time spent playing, amounts wagered, wins and losses, and net position across any date range. Honest visibility into your own gambling history is one of the most powerful responsible gaming tools available.
Self-exclusion is the most powerful responsible gaming tool available. If gambling is no longer fun — if it's causing financial stress, relationship problems, or you simply feel you've lost control — self-exclusion is the right step. bit365 makes it fast and irreversible for the chosen period.
Account suspended for 6 months. Reapplication for reinstatement is reviewed only after the period expires and requires identity re-verification.
Account suspended for 1 or 2 years. Suitable for players who want a serious break while retaining the option to return in the future.
Account permanently closed. No reinstatement process is available. This is the right choice if you believe you should not return to gambling at all.
To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion. Or contact our support team via live chat and they will action your request immediately, 24/7.
Problem gambling doesn't always look the same, and it often develops gradually. Be honest with yourself when reading this list. If several of these apply to you, it may be time to use bit365's responsible gaming tools or seek professional support.
Spending more money on gambling than you originally intended, repeatedly
Gambling to recover losses from a previous session ("chasing")
Borrowing money — from family, friends, or lenders — to fund gambling
Lying to family members or hiding the extent of your gambling activity
Gambling causing stress, anxiety, or depression — before, during, or after sessions
Neglecting work, school, family, or social obligations due to gambling
Using gambling as a way to escape from personal problems or emotional distress
Feeling unable to stop gambling even when you want to
Gambling taking up a disproportionate amount of your time and mental energy
If this describes you, please reach out to our responsible gaming team via live chat or email [email protected] (plain text — not a clickable link). You can also activate self-exclusion directly from your account settings right now.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government agency responsible for regulating and licensing all forms of gambling in the Philippines, including online gaming operations. PAGCOR maintains a responsible gaming framework that all licensed operators — including platforms operating within its regulatory purview — are required to uphold.
PAGCOR's responsible gaming program recognizes that while gambling is a legal and culturally significant form of entertainment in the Philippines, operators have an obligation to protect vulnerable players. This includes age verification requirements (21+ for casino-style gambling), responsible gaming disclosures, and support mechanisms for players experiencing gambling-related harm.
bit365 operates within this regulatory framework and aligns its responsible gaming program with PAGCOR's guidelines. We take our regulatory obligations seriously — not because we have to, but because we believe a well-regulated, player-protective gaming environment is better for everyone: players, the industry, and the communities we serve across the Philippines.
If you or someone you know needs help with a gambling problem, support is available in the Philippines through several channels.
Under applicable Philippine gaming regulations, participation in casino-style gambling is restricted to individuals aged 21 years and above. This is not an arbitrary threshold — it reflects both legal requirements and the evidence base around gambling and brain development in younger adults.
bit365 enforces this requirement through mandatory KYC verification for all registered accounts. Age verification is required before any deposit or wagering is permitted. Accounts where age cannot be verified are suspended until verification is completed.
If bit365 discovers that a player under 21 has registered — regardless of how — the account is immediately closed, all balances are forfeited, and the matter is reported to the relevant regulatory authority. There are no exceptions to this policy.
Parents and guardians: If you believe a minor has accessed the bit365 platform using your account or their own, please contact our support team immediately via live chat. We will act on the report the same day.
Honest self-reflection is the first step. These are not trick questions — there are no right or wrong answers to share. This is for your own awareness.
In the last month, have you spent more on gambling than you planned to?
When you lose, do you feel a strong urge to keep playing to win it back?
Has gambling ever caused tension or conflict with your family or friends?
Do you gamble to escape stress, problems, or negative emotions?
If any of the third options resonated with you, consider setting deposit or loss limits in your account settings right now, or reach out to our responsible gaming team via live chat. You don't need to be in a crisis to ask for help — getting ahead of a developing problem is much easier than recovering from an entrenched one.
Enjoy everything bit365 has to offer — live casino, slots, sports, sabong, bingo — with the confidence that your safety tools are always just a tap away in your account settings.